Formal Written Complaints Procedure

Legal Bricks Searches Ltd are registered with the Property Codes Compliance Board as a subscriber to the Search Code. A key commitment under the Code is that firms will handle any complaints both speedily and fairly.

If you wish to make a complaint, we will:

• - Acknowledge it within 5 working days of receipt.
• - Normally deal with it fully and provide a final response, in writing, within 20 working days of receipt.
• - Keep you informed by letter, telephone or e-mail, as you prefer, if we need more time.
• - Provide a final response, in writing, at the latest within 40 working days of receipt.
• - Liaise, at your request, with anyone acting formally on your behalf.